Archive for the ‘Public e-mails’ Category
Netiquette is a set of rules of etiquette that everyone must know and follow to communicate over the network for more effective communication and better use of resources and time. Due to the particular characteristics of the medium, you must use some conventions that have already been established in order to communicate effectively and avoid misunderstandings, offend or be offended, and a host of other negative things that can arise by not knowing them.
Besides common sense, good manners, courtesy, respect, consideration and tolerance, these are some rules that we all observe as we communicate through the Net:
1. Keep in mind that other side of your screen is a real human being, with his own ideas and feelings. Always write as if both were looking into the eyes. Never write anything that I would not say face to face with another person. This is perhaps the main rule that must always keep in mind.
2. Messages sent to mailing lists e-mail will be received by all members. Keep your personal messages to other members in private and send the list to only those messages that you want to share and be of interest to all.
3. Keep your statements brief and to the point.
4. Do not send attachments to the list (attachments) long (like files). In so doing, you run the risk that they do not reach their destination. The correct procedure is to place them somewhere in the network and send the URL to the list so that interested parties can access them or describe the document in the list indicating that the request can be sent directly to stakeholders.
5. By answering a message, leave an appointment so you know what you are referring to you, but please, cut out everything else. Whenever possible answer at the beginning and let the quote at the end.
6. Use the “Subject” (“Subject Line”) correctly, changing when answering a message whose subject is no longer the original.
7. Know and use the faces of expression to help convey some feelings, particularly if you are using humor or sarcasm.
8. Never answer an e-mail when angry or upset.
9. Respect Copyright laws.
10. Be careful with personal information or private. Do not post the list of third party data (eg address or telephone number).