Netiquette is a set of rules of etiquette that everyone must know and follow to communicate over the network for more effective communication and better use of resources and time. Due to the particular characteristics of the medium, you must use some conventions that have already been established in order to communicate effectively and avoid misunderstandings, offend or be offended, and a host of other negative things that can arise by not knowing them.
Besides common sense, good manners, courtesy, respect, consideration and tolerance, these are some rules that we all observe as we communicate through the Net:
1. Keep in mind that other side of your screen is a real human being, with his own ideas and feelings. Always write as if both were looking into the eyes. Never write anything that I would not say face to face with another person. This is perhaps the main rule that must always keep in mind.
2. Messages sent to mailing lists e-mail will be received by all members. Keep your personal messages to other members in private and send the list to only those messages that you want to share and be of interest to all.
3. Keep your statements brief and to the point.
4. Do not send attachments to the list (attachments) long (like files). In so doing, you run the risk that they do not reach their destination. The correct procedure is to place them somewhere in the network and send the URL to the list so that interested parties can access them or describe the document in the list indicating that the request can be sent directly to stakeholders.
5. By answering a message, leave an appointment so you know what you are referring to you, but please, cut out everything else. Whenever possible answer at the beginning and let the quote at the end.
6. Use the “Subject” (“Subject Line”) correctly, changing when answering a message whose subject is no longer the original.
7. Know and use the faces of expression to help convey some feelings, particularly if you are using humor or sarcasm.
8. Never answer an e-mail when angry or upset.
9. Respect Copyright laws.
10. Be careful with personal information or private. Do not post the list of third party data (eg address or telephone number).
11. Never acknowledged in public e-mails sent to him in private.
12. Make sure you are sending the email to the intended recipient by comparing the box “Send to” (“Mail to”) your email program before pressing the button “Send” (“Send”)
13. Capital letters can be used to replace or accents for emphasis, but do not write in all capitals since this is interpreted in the network and that YOU ARE SHOUTING!
14. Do not use the list to promote or advance religious causes, philosophical, political, market or promote your own website (website).
15. Be tolerant. Remember that the button “Delete” (“Delete”) allows you to delete and ignore any unwanted message.
16. Of you feel offended by something or someone on the list to direct their complaints in private to the offender and / or administrator of the list. Praise and congratulations on public criticism and disagreements in private. Bringing negative issues to the list in general will not solve anything and will encourage an atmosphere of sterile debate.
17. If you receive a warning about a virus that spreads by email on or something similar, do not write the list to alert all members about this. Most likely this is one of many “Hoaxes” (false alarms) that abound in the network. Notify only Administrators and they will investigate. If necessary, they will pass your message to the list.
18. It is not acceptable to use obscene language or “hot” in the press to the list. However, by general consent allows the use of words “strong” in jokes, as long as the “Subject” (“Subject”) clearly specifies that it is a joke and the text becomes a warning and leave a reasonable space (several blank lines) that allow you to delete it before reading it to people sensitive to this kind of vocabulary.
19. When one enters a new culture (and cyberspace has its own culture) is likely to commit some social error. Perhaps it might offend people without meaning to, or you may misinterpret what others say was not retaliating when what is meant. To make matters worse, someone in cyberspace can be very easy to forget they are interacting with other “real” people, not just characters on a screen, but “characters” human.
20. Everyone was a newbie (newbie) ever, many of them did not have the opportunity to read the Netiquette. Therefore, when someone makes a mistake is kind to him. Perhaps if the error is minimal it is not necessary to mention anything, always think twice before reacting. Having good manners does not entitle us to correct others. If you decide to inform someone of any error, do so politely and if possible send a private e-mail instead of sending it to the public list or discussion group. Give people the benefit of the doubt, assume that the other did not know any better and above all things is not arrogant.
21. The above guidelines also apply to forums, email, mailing lists, email, chat rooms (chat rooms), guest book and generally all the services the Internet provides.